Frequently Asked Questions
1. What type of products do you sell?
We sell a variety of cannabis-related merchandise designed to enhance the cannabis experience. Our products range from unique and creatively designed items like the 420 Clock that always displays the time as 4:20, to practical accessories like the 420 Grinder with razor-sharp teeth.
2. Do you offer refunds?
Yes, we have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item. Please note that certain items are exempt from our return policy, such as perishable goods, custom products, and personal care goods. For more details, please refer to our refund policy.
3. How can I start a return?
To start a return, please contact us at firstname.lastname@example.org. We will provide you with a return shipping label and instructions on how and where to send your package. Please ensure that the item is in the same condition as when you received it, with tags and in its original packaging.
4. What should I do if I receive a defective or damaged item?
If you receive a defective, damaged, or incorrect item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and make it right. Please note that it is important to notify us as soon as possible to ensure a prompt resolution.
5. Can I exchange an item?
Yes, if you would like to exchange an item, the fastest way is to return the item you have and make a separate purchase for the new item. Once your return is accepted, you can proceed with the new purchase.
6. What is the European Union 14-day cooling off period?
If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition as when you received it, with tags and in its original packaging. Please provide the receipt or proof of purchase when initiating the return.
7. How long does it take to receive a refund?
Once we receive and inspect your return, we will notify you about the approval of your refund. If approved, the refund will be processed within 10 business days and automatically credited to your original payment method. Please note that it may take additional time for your bank or credit card company to process and post the refund.
8. Can I return sale items or gift cards?
No, unfortunately, we cannot accept returns on sale items or gift cards. All sales of discounted items and gift cards are final.
9. How can I contact you for further assistance?
If you have any other questions or concerns, please feel free to contact us at email@example.com. We are here to help and will respond to your inquiry as soon as possible.
This document was last updated on October 18, 2023.